Terms & Conditions & Client Service Agreement

Effective Date: July 18, 2026

Please read these Terms & Conditions & Client Service Agreement ("Agreement") carefully before purchasing any of our services.

By checking the "I Agree" box, purchasing any product or service, scheduling a consultation, or using our website, you acknowledge that you have read, understood, and agree to be legally bound by this Agreement.

1. Our Services

Amber Bafalie Consulting LLC ("Company," "we," "our," or "us") is an international relocation consulting company that assists individuals and families with relocating to Thailand. We provide consulting, education, coordination, and relocation support designed to simplify your move.

Standard Visa Service

Our Standard Visa Service assists clients with preparing and coordinating their Thailand visa application. Services may include:

Visa eligibility guidance

Document review and preparation assistance

Coordination with our immigration processors

Access to our private learning portal

Access to our Moving to Thailand Community

Weekly Office Hours and Q&A sessions

Ongoing visa support throughout the application process

White Glove Relocation Experience

Our White Glove Relocation Experience is our premium concierge relocation service and includes everything offered in the Standard Visa Service, plus:

Personalized relocation planning

Customized visa strategy

Priority client support

Airport pickup and private chauffeur coordination

Personalized city discovery tour

Property viewing coordination

Thai bank account coordination (where eligible)

Introductions to trusted service providers

Ongoing relocation guidance throughout your transition to Thailand

Amber Bafalie Consulting LLC serves as your relocation consultant and coordinator. Certain services are provided by trusted independent third-party professionals.

2. Scope of Services

Amber Bafalie Consulting LLC provides relocation consulting, coordination, and educational services only.

We are not:

A law firm

A government agency

An immigration office

A licensed real estate brokerage in Thailand

A tax advisor

An accounting firm

An insurance company

A financial advisor

Any legal, immigration, tax, accounting, insurance, banking, or real estate services are provided directly by the appropriate independent professionals.

3. No Government Affiliation

Amber Bafalie Consulting LLC is an independent private consulting company.

We are not affiliated with or endorsed by the Royal Thai Government, Thai Immigration Bureau, Thai Embassies or Consulates, the United States Government, or any other government authority.

Purchasing our services does not provide expedited processing, special access, or preferential treatment.

4. No Guarantee

Although we strive to provide the highest level of service, we cannot guarantee:

Visa approval

Visa renewal

Immigration approval

Residency approval

Entry into Thailand

Government processing times

Bank account approval

Housing approval

Employment

Business registration approval

Any decision made by a government agency or third party

All final decisions remain solely with the appropriate authorities.

5. Client Responsibilities

The Client agrees to:

Provide truthful, accurate, and complete information.

Submit requested documentation promptly.

Respond to communications in a timely manner.

Review all submitted documents before submission.

Follow instructions provided by our team.

Notify us immediately of any material changes affecting their application.

The Client acknowledges that they are solely responsible for the accuracy of all information and documents provided.

Amber Bafalie Consulting LLC shall not be responsible for delays, denials, additional costs, or adverse decisions resulting from inaccurate, incomplete, outdated, or misleading information supplied by the Client.

6. Authorization to Share Information

The Client authorizes Amber Bafalie Consulting LLC to share their application, supporting documentation, and relevant personal information with our trusted immigration processors and other independent service providers when reasonably necessary to perform the requested services.

Information will only be shared for purposes directly related to the Client's relocation or visa process.

7. Independent Service Providers

Our services may involve coordination with independent professionals including immigration processors, banks, insurance providers, schools, transportation providers, developers, landlords, attorneys, accountants, translators, and property professionals.

These providers operate independently.

Amber Bafalie Consulting LLC is not responsible for their pricing, services, availability, decisions, advice, delays, performance, or actions.

Any agreement entered into with an independent provider is solely between the Client and that provider.

8. Thailand Property Disclaimer

Amber Bafalie Consulting LLC is not acting as a licensed real estate brokerage or real estate sales agency in Thailand.

We may introduce clients to trusted independent property professionals, developers, landlords, or property owners.

All negotiations, contracts, rentals, purchases, legal documentation, and real estate transactions are handled directly between the Client and the independent provider.

9. Fees, Payments & Refunds

Payment is required before services begin unless otherwise agreed in writing.

Unless otherwise stated:

Consultations are non-refundable.

Digital products are non-refundable.

Memberships are non-refundable.

Relocation service fees become non-refundable once work has commenced.

Work on a Client's file begins immediately following purchase and may include onboarding, planning, scheduling, document review, communication, coordination with immigration processors, and administrative preparation.

Government fees, visa fees, insurance premiums, courier charges, translation fees, travel expenses, and all third-party costs are non-refundable by Amber Bafalie Consulting LLC.

10. Confidential Information & Intellectual Property

All documents, training materials, videos, forms, templates, checklists, systems, workflows, branding, logos, graphics, pricing, website content, educational materials, and business methods remain the exclusive property of Amber Bafalie Consulting LLC.

Clients may not copy, reproduce, distribute, publish, modify, sell, teach, license, or commercially use any portion of these materials without prior written permission.

11. Partner Network Protection

The Client acknowledges that Amber Bafalie Consulting LLC may introduce the Client to immigration processors, relocation partners, transportation providers, property professionals, financial institutions, insurance providers, schools, and other trusted service providers (collectively, the "Partner Network") as part of the services provided.

The Client agrees that, during their engagement with Amber Bafalie Consulting LLC and for twenty-four (24) months following the completion or termination of services, the Client shall not, directly or indirectly:

Contact, engage, hire, retain, contract with, or conduct business with any member of the Partner Network introduced through Amber Bafalie Consulting LLC without the Company's prior written consent.

Bypass Amber Bafalie Consulting LLC to obtain services directly from any member of the Partner Network.

Request, encourage, or assist any member of the Partner Network to terminate, reduce, or alter its business relationship with Amber Bafalie Consulting LLC.

Introduce, refer, recommend, or connect any third party to any member of the Partner Network for commercial purposes.

Share, disclose, distribute, or provide the identity, contact information, pricing, processes, or other information relating to any member of the Partner Network to any individual or business without the Company's prior written consent.

Use any relationship, introduction, or information obtained through Amber Bafalie Consulting LLC to establish, expand, support, or operate a competing business or commercial venture.

12. Business Use Restrictions

The Client agrees that all systems, documents, templates, checklists, forms, workflows, operating procedures, training materials, educational materials, videos, pricing, business methods, Standard Operating Procedures (SOPs), partner information, and other resources provided by Amber Bafalie Consulting LLC are confidential and proprietary.

The Client shall not, during their engagement with Amber Bafalie Consulting LLC or for twenty-four (24) months following the completion or termination of services:

Copy, reproduce, modify, distribute, publish, sell, license, share, or otherwise disclose any of the Company's confidential or proprietary materials.

Use the Company's systems, workflows, templates, SOPs, pricing, documents, training materials, business methods, or confidential information to create, establish, own, operate, market, manage, consult for, or assist any relocation consulting, visa consulting, immigration assistance, or substantially similar business.

Reverse engineer, duplicate, imitate, or otherwise use the Company's business model, operating methods, client processes, or confidential information for any commercial purpose.

Recruit, solicit, hire, or attempt to recruit any employee, contractor, consultant, immigration processor, relocation partner, or other business partner of Amber Bafalie Consulting LLC.

Represent themselves as affiliated with, endorsed by, partnered with, certified by, or authorized to act on behalf of Amber Bafalie Consulting LLC without the Company's prior written consent.

Permit any third party to access, use, copy, or benefit from the Company's confidential information or proprietary resources without prior written consent.

Any unauthorized use, disclosure, distribution, or commercial exploitation of Amber Bafalie Consulting LLC's confidential information, Partner Network, proprietary materials, business methods, or intellectual property shall constitute a material breach of this Agreement. Amber Bafalie Consulting LLC reserves the right to immediately terminate services without refund, seek injunctive relief where permitted by law, and pursue any other remedies available under applicable law.

13. Communication

Clients are responsible for regularly monitoring their email and other agreed communication channels.

Failure to respond to requests for documents or information may delay services.

Amber Bafalie Consulting LLC shall not be responsible for delays caused by a Client's failure to respond in a timely manner.

14. Termination of Services

Amber Bafalie Consulting LLC reserves the right to suspend or terminate services if a Client:

Provides false or misleading information.

Requests unlawful or unethical actions.

Becomes abusive, threatening, or harasses our team or partners.

Fails to cooperate with reasonable requests.

Violates this Agreement.

If services are terminated for these reasons, fees already paid remain non-refundable to the extent permitted by applicable law.

15. Force Majeure

Amber Bafalie Consulting LLC shall not be responsible for delays or inability to perform services resulting from circumstances beyond our reasonable control, including government actions, changes in immigration laws, embassy closures, natural disasters, pandemics, labor disputes, war, civil unrest, transportation disruptions, internet outages, or failures of third-party providers.

16. Limitation of Liability

To the fullest extent permitted by applicable law, Amber Bafalie Consulting LLC shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of our services, including visa denials, immigration decisions, travel delays, missed flights, financial losses, housing decisions, currency fluctuations, or the actions of government agencies or third parties.

Our maximum liability shall not exceed the total amount paid directly to Amber Bafalie Consulting LLC for the specific service giving rise to the claim.

17. Governing Law

This Agreement shall be governed by the laws of the State of Maryland, United States, except where mandatory consumer protection laws in the Client's country of residence cannot legally be waived.

18. Entire Agreement

This Agreement constitutes the entire understanding between the Client and Amber Bafalie Consulting LLC regarding the services provided and supersedes all prior discussions, communications, representations, or understandings.

19. Acceptance

By checking the "I Agree" box, the Client acknowledges and agrees that:

They have read and understand this Agreement.

They understand the scope of services being provided.

They understand that Amber Bafalie Consulting LLC cannot guarantee visa approval or any government decision.

They authorize Amber Bafalie Consulting LLC to coordinate with trusted immigration processors and service providers as necessary.

They understand that Amber Bafalie Consulting LLC is not a licensed real estate brokerage in Thailand and only provides introductions to independent professionals.

They agree to the payment and refund policies.

They agree to respect the Company's confidential information, intellectual property, business methods, and partner relationships.

They consent to receive electronic communications related to their services.

They acknowledge that checking the "I Agree" box constitutes their electronic signature and has the same legal effect as a handwritten signature.